Luxe Property and Financial Services is a South Woodford based property company dealing with Residential & Commercial Sales, Lettings, Property Management, and Finance.
We have been working in the local area since 2010 and have gained further experience, passion for the area, great friendly connections with like-minded businesses and a large portfolio of great properties over the years.
We pride ourselves on our outstanding portfolio of homes and our dedication to providing both Landlords and Tenants with the highest standard of service tailored to their needs.
Our honest approach appeals to the mass, as a personal service is always on hand with up to date technology, modern ideas, and old fashioned values, our enthusiastic team are self-motivated and here to help you, our clients and customers.
Because we are an Independent Company we have a refreshing and flexible approach to both Landlord’s and Tenant’s needs. We are happy to work outside the normal working hours to suit our clients’ requirements. Clients also have direct access to the Director which enables us to react swiftly and efficiently to any issues that may arise.
Local knowledge, good business community links, and highly successful careers, you can’t go wrong with Luxe Property and Financial Services.
AIMEE NICHOLS
Managing Director
Hello, I am the Managing Director of Luxe Property and Financial Services and I totally love my profession. Having worked in the industry for more than 15 years I feel that I am knowledgeable in my field of work and have a good presence in George Lane South Woodford being here for now 10 years. We pride ourselves on giving a personal service and having up to date information on new laws and regulations surrounding the estate agency business under the membership of Propertymark. I work at the office daily and I am always available to meet old and new faces to help you on your property process. My team are more like my extend family and we work together with customer experience at the heart of everything we do.
Team Work
This element is key to our success. Each team member has their individual skill set however when you bring these together it allows Luxe to provide an unrivaled service to our customers. We actually enjoy working together and encourage each other to perform better where possible. So, when you take on our services we have a team waiting to find you your best possible solution.
Solution Based
Many businesses will encourage the customer to take products and services based upon what’s on their shelf. The Luxe team believe in listening to the customer and then offering a solution solely based upon your requirements. We endeavour to work beyond expectations to find you the right path and explain why we have chosen a certain solution.
Values
Although we believe ourselves to be modern and up to date with aspects such as technology, the Luxe team believe in old fashioned values. This is what we have learnt form older generations and ensures we work with integrity, honesty and transparency.
Knowledge
The Luxe team has an abundance of knowledge. However, we continue to learn further at every given opportunity. This allows us to remain one step ahead of the competition but most importantly allows us to share vital information with you our customers so you can make an informed decision with all facts and figures in front of you.
Being an Independent Company, we have a refreshing and flexible approach to your needs. We work beyond conventional hours to ensure we achieve the best possible results and meet every demand imposed by our customers. Clients also have direct access to the Directors which enables us to react swiftly and efficiently to any issues that might arise.
Property Management Fees:
Luxe Residential offers only a full management service for which the fee is 10% plus VAT
Rent Collection 8% plus VAT
Let Only 6% plus VAT
Resulting from the tenant fee ban in June 2019 the landlord is now responsible for paying for tenant referencing which is £50 plus VAT per person (£60 inclusive of VAT). The landlord is also responsible for inventory costs plus check-in and check-out, prices are available upon request.
Rent guarantee insurance policy is also available, prices upon request, but they will tend to start from around £250.00 with an excess or £290.00 without excess
Sales Fees are at a price of 1% plus VAT which would be due upon completion of your property.
Tenancy information
Relevant letting fees and tenant protection information:
As well as paying the rent, you may also be required to make the following permitted payments.:
Before the tenancy starts (payable to Luxe Property and Financial Services Limited ‘the Agent’)
* Holding Deposit: 1 week’s rent
* Security Deposit: 5 weeks’ rent Luxe Property and Financial Services Limited ‘the Agent’)
* Payment of up to £50.00 if you want to make any changes to the tenancy agreement
* Payment of interest for the late payment of rent at a rate of 3%
* Payment of £50.00 for the reasonably incurred costs for the loss of keys/security devices
* Payment of any unpaid rent or other reasonable costs associated with your early termination of the tenancy
Tenant protection
Luxe Property and Financial Services Limited is a member of ARLA PropertyMark which is a client money protection scheme, and also a member of The Property Ombudsman TPO, which is a redress scheme. You can find out more details on our website or by contacting Luxe Property and Financial Services Limited directly.
Please note that lettings agents are required by law to publish on their websites information for potential tenants about relevant fees, redress schemes and client money protection schemes (including the names of those schemes). Relevant fees must also be published on third party websites, such as Rightmove. For properties to rent in England and Wales, details of the agent’s membership of any redress scheme and client money protection scheme must also be published with their fees on Rightmove. It is the agent’s responsibility to ensure that all relevant information is provided to Rightmove and is up to date and accurate. If the relevant information does not appear here, the agent may have included it within the property description.
Local knowledge, good business community links and highly successful careers, you can’t go wrong with Luxe Property and Financial Services.
Luxe Property & Financial Services
IN-HOUSE COMPLAINTS PROCEDURE
We are committed to providing a professional service to all our clients and customers. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.
If you have a complaint, please put it in writing, including as much detail as possible. We will then respond in line with the timeframes set out below (if you feel we have not sought to address your complaints within eight weeks, you may be able to refer your complaint to the Property Ombudsman to consider without our final viewpoint on the matter).
What will happen next?
- We will send you a letter acknowledging receipt of you complaint within three working days of receiving it, enclosing a copy of this procedure.
- We will then investigate your complaint. This will normally be dealt with by the office manager who will review your file and speak to the member of staff who dealt with you. A formal written outcome of our investigation will be sent to you within 15 working days of sending the acknowledgement letter.
- If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff.
- We will write to you within 15 working days of receiving your request for a review, confirming our final viewpoint on the matter.
The Property Ombudsman
Milford House
43-55 Milford Street
Salisbury
Wiltshire
SP1 2BP
01722 333 306
Please note the following:
You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter, including any evidence to support your case.
The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.